Innovation that Inspires
Mediu, LLC is a software and professional services company focused on optimizing client value and generating improved customer experience in the customer interaction management space. As a thought leader in customer interaction channels our best practices couple repeatable, risk-mitigated contact center software and implementations with innovation that inspires an industry.
The Mediu process is based on our unwavering values of going beyond the call for every client. Mediu offers Software Solutions, Advisory Services, Implementation Services and Ongoing Maintenance Services.
Mediu Assurance . Maximize Your Up Time
Mediu Assurance, a focused service assurance offering committed to maximizing up-time, enhancing and supporting your contact center, expands your existing Genesys talent pool with our team of industry experts and fosters a partnership of continuous improvement.
Mediu Appoints New Vice President of Professional Services
Ron Edgington to Drive Creation and Productization of Tailored Contact Center Technology
DELAWARE, Ohio - March 27, 2015
Mediu LLC announced this month that Ron Edgington has joined the company to expand and productize Mediu’s professional services and contact center offerings.
Edgington brings more than 25 years of experience in technology implementation, leadership and operational roles across finance, insurance, customer support and marketing organizations. Most recently, Ron served as the executive director of operations for OCLC, an international software development organization, where he managed tactical operations and led an 80-person outsourcing professional services team delivering contracts and projects across the globe.
“Ron’s wealth of experience in leading and growing professional services organizations coupled with his innovation, drive and passion for the industry make him an ideal leader to identify and productize the services we bring to the market,” said Mike Berichon, owner and president of Mediu. “I’m confident he will enhance our ability to execute projects as a team and produce custom solutions that deliver superior business value to our customers.”
In his role as Vice President of Professional Services at Mediu, Edgington leads the creation and delivery of services. He is responsible for assessing the needs of the market and developing tailored services and custom applications to address them.
Edgington earned a bachelor’s degree in finance from The Ohio State University in Columbus, Ohio, and an associate’s degree in information technology from Muskingum College in New Concord, Ohio. Edgington lives in Delaware, Ohio, with his wife Renee and their six children.
Mediu Looks to New Sales Approach with the addition of Whitney Jasnoch
Jasnoch’s sales expertise to help expand relationships and drive account executive sales approach
DELAWARE, Ohio - March 27, 2015
Mediu LLC announced this month that Whitney Jasnoch has joined the company to propel Mediu toward an account executive sales approach.
A seasoned solutions sales executive with more than 27 years of experience, Jasnoch is well-versed in contact identification, new account penetration and client research. Jasnoch has authored and facilitated multiple culture-focused employee programs implemented by NASA, Frito Lay and Xerox, among others.
“Whitney is a seasoned veteran of IT solutions with a collaborative approach,” said Mike Berichon, owner and president of Mediu. “The addition of Whitney will help us strengthen our client relationships by providing a dedicated resource to educate key prospects about the full breadth and depth of Mediu’s service offerings. Providing outstanding and personalized services to our clients has always been and will continue to be the key focus at Mediu.”
Jasnoch joins Mediu as a senior business advocate and account executive focused on selling broad solutions and services to large clients. In this role, he focuses on identifying key prospects and strengthening relationships with new and existing clients.
Jasnoch earned bachelor’s degrees in mechanical engineering and communications from Columbus State Community College in Columbus, Ohio. A resident of Blacklick, Ohio, Jasnoch is a certified motivational speaker and has authored three published books.